Carlson's Annual Maintenance

Carlson's Annual Maintenance is an optional program that allows you to purchase 12-months of program updates at a 90% discount.

Maintenance purchased at the time of the initial software purchase qualifies you to automatically receive all upgrades released for the next 15 months (3-months is always included, maintenance extends an additional 12-months.) If purchased within 90 days of your Software purchase, pricing for Maintenance is 10% of the retail price of the software.

You may perpetually purchase maintenance each year extending coverage for an indefinite period.

DO NOT ALLOW YOUR MAINTENANCE TO EXPIRE! Beginning in 2019, there is a 10% penalty
for maintenance reinstatement. No additional 'grace' period is available.

FREE technical support available from the Carlson factory is not dependent on Maintenance status. You do not need to have an active maintenance contract to receive technical support--however the resolution to your problem may be to update to the latest version.

Maintenance is not available for Carlson Survey with Embedded AutoCAD, however discounted [ embedded upgrades ] are available.

Synchronizing Maintenance

If you already have Carlson products on maintenance, it will greatly simplify your life if we make all of your maintenance expirations happen in the same month. Let us know and we will prorate the maintenance so that it aligns all your products to the same month.

It does not cost more to align maintenance expiration dates. (It does take special effort by us, but we are happy to do it!)

Maintenance Policy

• Maintenance is included for free for 90-days after initial product purchase.

• Maintenance obtained at the time of initial software purchase applies for 15 months (the default 3-months plus 12 more.)

• An active Maintenance Plan can be renewed annually at a cost of 10% of software list price.

• If Maintenance is not renewed prior to expiration, a 1-year Maintenance Plan costs 20% of software list price and increases by 10% per year after expiration date.

• Additional license purchases fall into the maintenance program currently in place for 1-year maintenance programs.

• The maintenance program is all-inclusive and updates all modules (newly and previously purchased) of Carlson office products, including Survey, Civil, Hydrology, GIS, Takeoff, Field, Mining, and Construction.

Maintenance Benefits

• Automatic free upgrades for all modules when a new version is released.

• Manuals can be downloaded or printed manuals can be purchased separately.

• Periodic new feature additions within the 1-year release cycle.

• Toll-free priority technical support.

Upgrades

Carlson products that have have fallen out of annual maintenance can be upgraded at a percentage of the retail price depending upon the length of time out of date: