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iGage Remote Assistance Support Page


These links allow us to support you by viewing and controlling your PC remotely, or by allowing you to see our screen.

1. Show your screen to the iGage Agent:
 
Show PC

 

 

H

Clicking on the button (left) will download a small program to your machine.
After the program downloads, Run (Open) the program.
You may encounter a security warning.
After the program starts, you will see:
  
then you will see this dialog:

you need to read the number (not the number shown above, but the number on the iGageSupport tool that is shown on your screen) to the iGage support person so that they can connect to your screen.

If you don't see the 'iGageSupport' dialog, it may be under another window. Look for the support icon (green square and green circle) on your task bar (at the bottom of the screen) and click on it:

2. View Remote PC:
 
Show PC

 

3. [ Remote Console ]
  iGage Mapping Corporation
1545 South 1100 East #1;  Salt Lake City UT 84105 USA
Voice:
+1 801 412-0011  Toll Free: +1-888-450-4922
Fax: +1 801 412-0022  Toll Free Fax: +1-888-450-4983
email
orders@igage.com   General iGage Information
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