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Igage’s Quick Links: [ The Ashtech Factory Warranty ] [ Request a RMA ] [ Ashtech Non-Warranty Repair ] Frequently Asked Questions Updated: Friday March 25, 2011 1. Return for Refund: What if I decide that I want to return Ashtech Equipment purchased from Igage for a reason other than defect? For 14 days after receipt, but not more than 30 days after the original invoice date, you may return unopened equipment in original factory condition, including all inserts, CD’s, accessories, warranty cards, bags and packing materials for refund with a 15% restocking fee. Equipment that has been installed, cracked, used, scratched, is missing original UPC codes will be refused for refund. Consider renting equipment for trial as used equipment is not eligible for any refund. Prior to return, please call Igage for a Return Material Authorization (RMA) so we can track your return for quick credit on receipt. 2. Advanced Replacement Service (ARS): What if my Ashtech equipment is DOA or has a defect covered by the Ashtech warranty within the first 30 days? Ashtech equipment purchased from Igage enjoys a 30 day Advance Replacement Program. Igage will replace your defective receiver with new equipment if the defect is covered by Ashtech’s factory warranty. At your request Igage will send the replacement by prepaid FedEx 2Day service. You return your original equipment to Igage by prepaid Ground service within 2-days. If you fail to return your original equipment within 2 days, a late fee is assessed. After one week you incur daily rental charges until the equipment is returned up to the value of the original equipment. If you damage your equipment and it requires non-warranty service, it is not covered by the Igage Advance Replacement Program. If you purchased Advance Loaner Service (ALS), then Igage will provide a loaner GPS receiver while your receiver is repaired. 3. What is the Igage Advance Loaner Service (ALS) for Ashtech Equipment? The Igage Advance Loaner Service (ALS) for Ashtech equipment is a service option that is designed to reduce the amount of time you are without a GPS receiver. ALS covers receivers that are returned to the factory repair depot for warranty or non-warranty service. Normally, when requesting service, you must first send your receiver to Ashtech and wait 10 to 20 days for it to be repaired and returned. With ALS, Igage will ship you a loaner GPS receiver as soon as your request an RMA, then you send your original equipment to the repair depot. When your original equipment is repaired, it is returned to you and you and you return the loaner back to Igage. Your loaner GPS will be new or used and will have the same options as your original equipment. 4. How long will it take to receive my loaner GPS receiver? Your loaner GPS will be shipped from Igage by FedEx 2 Day and should arrive two business days after you request it. You may elect to provide your FedEx or UPS shipping number to have loaner equipment shipped by overnight service. 5. How long can I keep my original GPS before I must return it to the repair depot? To avoid incurring a late fee, you must return your defective equipment to the repair depot within two days of receiving an RMA. You must pay the freight from your location to the repair depot. When your equipment is returned, you must return the loaner equipment within two days of receiving your original GPS receiver from the repair depot. If your receiver is not shipped within 2 days, you will incur a late fee. After one week you will incur daily rental charges for the loaner equipment. Rental charges will accrue until the receiver is returned or they exceed the sale price of the loaner equipment. 6. How exactly are the freight charges handled?
Igage prepays FedEx 2-Day freight to you for your replacement receiver. 7. How much will it cost me to set up Advance Loaner Service (ALS)? Igage Advance Replacement Service (ARS) is included for all Ashtech equipment purchased from Igage Mapping Corporation for the first 30 days after the invoice date. Advance Loaner Service may be purchased for 9% of the product MSRP within 30 days of the original purchase (Igage Invoice Date). After 30 days, Advance Loaner Service may be purchased for 15% of the product’s MSRP. Advance Loaner Service, once purchased is valid for 12 months from the date of equipment purchase. Advanced Loaner Service is valid for the original purchaser only. 8. When does Igage release the Replacement Value reserve from my credit card? When a replacement or loaner receiver is sent to you, Igage will place a reserve on your credit card for the value of the replacement or loaner receiver. For replacement receivers, Igage will release the reserve within 10 days of determination that your original receiver is eligible for factory warranty repair. For loaner receivers, Igage will release the reserve within 10 days of receiving the loaner receiver. 9. What is the late fee and rental fee assessed for receivers that are not shipped within two days? The late fee is equal to five days rental (3.75% of MSRP). The rental fee is equal to 0.75% per day of the MSRP (if MSRP = $1,000 then the rental fee is $7.5 per day.) Typically you can purchase equipment in advance for the equivalent 120 days of rental. 10. What happens if Igage is unable to provide Advanced Loaner Service (ALS)?
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